OBSTACLES AND PROBLEMS IN IMPLEMENTING TQM

OBSTACLES AND PROBLEMS IN IMPLEMENTING TQM

Implementation of TQM in an organization is not an easy task. A number of obstacles may occur while trying to implement TQM. Following are some of the common problems:

Lack of Management Commitment: Committed management is essential to implement TQM in any organization. When management fails to promote and support the efforts, it will ultimately fail to meet expectations. Management must involve in the process frequently and should take initiative.

Inability to Change Organizational Culture: Resistance to change is seen among a lot of people. Fear of change must be addressed, past labor-management conflicts must be resolved, and the organization’s focus must change from maintaining the status quo. If motivation is lacking, frustration and stress are likely to happen. There must be special efforts from the part of management to convince the employees regarding the importance of TQM.

Lack of Continuous Training & Education: Continuous training is must for implementing TQM. It is highly essential to make familiarize the employees with quality standards and methods. If there is any deficiency in training and education, implementation will fail.

Ineffective Measurement Techniques and Lack of Access to Data and Results: TQM relies on data-based decision making. Timely availability of accurate and reliable data is must for successful implementation of TQM.  Decision makers mainly apply data analysis and interpretation in their decision-making process. Any shortcoming will result in failure of TQM

Paying Inadequate Attention to Internal and External Customers: Generally, the organisations give special attention to external customers. Total quality can be ensured only by giving adequate attention to both internal and external customers. Failure in this will result in problems.

Autocratic Style of Leadership: If autocratic style of leadership is adopted in the organisation, it creates an environment of fear. Because of this fear, employees may not contribute their maximum and this degrades their productivity. It will ultimately affect quality adversely.

Lack of Employee Commitment: Committed employees and their whole hearted support are required to implement TQM. As employees are directly related with the production process, lack of commitment on their part can render the whole process of quality management useless.

Improper Channel of Communication: There must be effective flow of communication among employees and management. For getting the lucrative results of the plans it is necessary that all the information flow in the organization at right time and in right manner. Problems in the communication channel act as a barrier in achieving the quality results.

Quality Certifications are Viewed as Bureaucratic Exercise: Some companies treat quality certification as bureaucratic exercise. Here the top management become passive and it may adversely affect quality. Quality should be the responsibility of all persons in the organization.

Problems in Identifying Customer Needs: Companies often fail in identifying the needs of customers. This may occur because of inaccurate information about customers, improper survey, and wrong interpretation of facts etc. This may result in supply of unwanted product to the customer and hence defeat the main objective of customer satisfaction.


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