STEPS IN IMPLEMENTING TQM

STEPS IN IMPLEMENTING TQM

 

1.    Identify the Need for a Change

The success of TQM process depends on the people working in an organization. They all should identify that there is need for qualitative change.

 

2.    Clarify the Vision and Mission with the Management and Employees

If a business wants to be known for quality, it must start by defining “quality.” Everyone in the business must know what it does and where it wants to go to help it reach its destination. There should be a proper channel of communication to make sure that everybody is informed of what role to play in the TQM process. The quality statements of the organization should be communicated to them.

 

3.    Survey Key Customer Groups

Under this step all necessary information regarding the targeted groups are collected. Proper understanding on key customer groups will help the organization in developing products and services based on their requirements.

 

4.    Identify Critical Success Factors (CSF)

Critical Success Factors are those little measures that allow the overall goal to be easily measured. Identifying critical success factors like customer satisfaction and market share allow companies to align their actions with their objectives.

 

5.    Map out Major Processes and Sub-processes

Processes and sub processes used in the organization should be capable of ensuring quality. Make sure technology is user-friendly and supports targeted improvements.

 

6.    Train and Re-train Employees

Proper training should be given to employees and managers so as to familiarize them with the quality concerns of the organization.

 

7.    Develop an Improvement Plan

Once the baseline is established, the organization should develop an improvement plan based on customer feedback from each group. Improvement plans should be written with assignments to specific staff for follow through. It may include Process improvement initiatives, Leadership Development, Management Training/Development, employee training strategies etc.

 

8.    Measure and Report

Continuous evaluation and monitoring is required under the last stage. Then they can track their progress by monitoring metrics, like customer satisfaction ratings and market share percentages. This helps in making further improvements.


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