ELEMENTS OF TQM
ELEMENTS OF TQM
Elements
of TQM can also be termed as components of TQM or beliefs, aspects and
practices of TQM. TQM is built upon these elements.
Be
Customer Focused: It means - put the customers
first. To achieve this, the company should check customers' attitudes regularly
and should develop products accordingly.
Constantly
Improve: Continuous improvement allows the company gradually to get
better. There is no break or full stop for the improvement actions. It is a
nonstop activity.
Do
It Right at The First Time Itself: Quality
is to be ensured from the first step onwards. There is no relaxation or
compromise in this policy. It will reduce the amount of defective work. It also
means avoiding rework.
Quality
Is an Attitude: Everyone has to be committed to quality.
Quality should be the aim and intention of all persons attached to the
organization. It changes the attitude of
the entire workforce, and alters the way the company operates.
Telling
Staff What is Going On: Effective and timely
communication can reduce a lot of defects. There must be smooth and sincere
flow of communication among the members of the organization. This involves improved
communication. Typically, it includes team briefing. It gives an awareness to
everyone regarding what is going on inside and outside.
Organize
by Process, Not by Function: This means that, there
should be proper supervision and inspection in every stage of production
process. There is no meaning in the inspection of final product only. To avoid deficiencies,
it should be found out at the very first instance itself. This element of TQM
seeks to reduce the barriers that exist between different departments.
Measure
the Work: Measurement allows the company to make decisions based on facts.
It helps to maintain standards and keep processes within the agreed tolerances.
Make
it A Good Place to Work: The work environment of many
companies is filled with fear or favoritism. Staffs must be vigilant not be
afraid. There is no point in running a TQM program unless the company drives out
fear and favoritism.
Top
Management Must be Involved: If senior management is not
involved, the programme will fail. They should not keep away from matters,
assigning important tasks on others.
Introduce
Team Work: Team work boosts employees' morale. It
reduces conflict and solves problems by hitting them with a wider range of
skills. It pushes authority and responsibility downwards and provides better,
more balanced solutions.
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