INTRODUCTION TO HOSPITALITY MANAGEMENT
Hospitality is the relation between guest and host. It is the friendly and generous behaviour towards visitors and guests, in order to make them feel welcome. It is the act or practice of being hospitable to others, especially to the guests and visitors. In this way, hospitality is the relationship between guest and host, or the reception and entertainment of guests, visitors, strangers or tourists.
Hospitality involves welcoming and treating the guests with respect and friendly way. Satisfaction of guest is the most important aim of hospitality management.
The hospitality activities of people may vary according to the culture and belief of people. In India people give maximum respect to guests. There is a famous slogan in this regard – athidhi devo bhava, it means ‘Guests should be treated as God’.
Guest is a person entertained at the home of another; or a visitor. He may also be a person entertained by another at a hotel, tourist place, restaurant, theater, etc.
For the purpose of study, any paying customer of a hotel or restaurant can be called a guest. He may also be a tourist or a visitor receiving the hospitality of a club, hotel, resort, institution, etc. In commercial terms, a guest simply means, a person staying in a hotel or guest house.
Host is the one who entertains another, whether gratuitously or for compensation; or one from whom another (guest) receives food, lodging, or entertainment. Here the guest and host are two sides of the same coin. On one side there is provider of hospitality- the host; and on the other side there is receiver of hospitality- the guest.
Hospitality management is the management of guests and visitors; with a view to make them feel comfortable and satisfied. It is an umbrella term concerned with different services such as food and beverage, travel, events, tourism, hotel etc. Hospitality refers to the application of management concepts and leadership in the areas of accommodation, dining and general guest services.
Hospitality and Hotel
Hospitality management is a term always mixed up with the term hotel management; these terms are not synonymous. Hotel management involves management techniques applicable to hotel administration, marketing, housekeeping, maintenance, catering, etc. Unlike the hospitality industry, hotel management is focused only on the hotel industry and its functioning.