Quality statements are the valuable documents prepared by the organizations,
as part of their strategic planning. Quality planning is mainly started with
and depended on these documents. These are Vision statement, Mission statement
and Policy Statement.
Generally, these three statements are together called as quality
statements. These are the basic guidelines on which all other planning
activities are developed. Generally quality statements are prepared once in the
lifetime of an organization and therefore these should be prepared considering
all quality aspects.
Vision statement is a short declaration
of what an organization want to attain at the end. Look at the vision
statements of Microsoft company.
A computer on every desk and every home
The vision of Microsoft means that, Microsoft aims at speeding
up computerization process, so that there will be a computer in every home. It
is their vision and they are working for it. It is the ideal state or situation
which the organization is expected to reach. Even if this ideal state may be
far away, the organization is continually striving to achieve that ultimate
target. Such vision statements are inspirational and timeless; and it should be
shared among everyone in the organization.
Mission statement –
Mission statement explains what the company do to realize the
vision statement. It explains the way the company wants to go to reach at the
vision. This statement provides valuable guidelines to the persons in the organization,
regarding what should be done and how it should be done.
Policies are the guidelines prepared as part of strategic
planning. It explains what all can be done, and what must be the style of
operations of the organisation. Policy statement is prepared on the basis of
vision and mission statements.
Policy statement is the statement prepared by the organisation as
part of the strategic planning. It explains the quality policy of the
organisation and act as a guide for everyone in the organization. It provides a
frame within which the organization can prepare their operational plans. Everyone
should follow these guidelines, throughout their planning and doing actions.